Dubai is stepping up its commitment to inclusivity by enhancing services for people of determination across various sectors. Recent initiatives highlight a concerted effort to ensure accessibility and support for individuals with disabilities, fostering a more welcoming environment for all residents and visitors.
Dubai Airports Enhances Accessibility for Travelers
Dubai Airports has partnered with the Community Development Authority (CDA) to significantly improve the travel experience for passengers with visible and hidden disabilities. This collaboration, formalized through a memorandum of understanding at AccessAbilities Expo 2024, aims to integrate CDA’s guidance into airport services.
Key Takeaways:
- Sanad Communication Platform: Dubai Airports will implement the Sanad Relay Centre, connecting individuals with hearing disabilities to sign language specialists via video calls. This involves mapping the service within airport centers, acquiring necessary equipment, and training staff.
- Rights Safeguarding: Processes will be aligned with CDA’s channels to protect the rights of people of determination, including linking systems to customer service platforms for swift issue resolution.
- Sanad Smart Card Integration: The partnership supports the integration of the Sanad Smart Card, offering tailored privileges and services.
- Database Development: A joint effort will be made to build a database for designing targeted programs and encouraging broader stakeholder participation.
- Annual Event Calendar: A joint calendar of free events will be curated in collaboration with other centers for people of determination.
- Existing Initiatives: Dubai Airports already offers the Sunflower Lanyard program for hidden disabilities, a pre-travel planner, and comprehensive staff training on disabilities. Additional services include complimentary parking, dedicated taxis, wheelchair services, and specialized customs assistance.
Community Spirit Shines Through Generosity
In a heartwarming display of community spirit, over 100 individuals recently united to provide a life-changing gift of hearing to a five-year-old boy in Dubai. The initiative, organized by I Love Supersport Dubai, was named Challenge535353.
This campaign, which coincided with the UAE’s 53rd anniversary, saw swimmers, runners, and cyclists collectively cover over 2,000 kilometers. Their efforts successfully raised Dh39,000, enabling the purchase of a cochlear implant for Feroz, who was born deaf. Participants expressed their joy and privilege in contributing to such a significant cause, highlighting the power of sport and collective generosity in transforming lives.